Privacy Statement: Your Data and Your Rights

Privacy Statement: House of Guitars

This privacy statement is published on the House of Guitars website. It names House of Guitars as the party responsible for processing personal data. House of Guitars attaches great importance to protecting your personal data. Below we explain which data we collect, why we do so and how we handle it.

In short

We process only the personal data you give us, for example when you place an order or contact us.
We use your data for legitimate purposes such as handling orders, payments and questions.
We share data with third parties only when it is necessary for our services, and we never sell your data.
You can ask to access, correct or delete your data through the contact details on our website.

1. Who are we?

House of Guitars is responsible for the processing of personal data as described in this privacy statement.
If you have questions about this policy or about your data, you can contact us via the contact details on our website.

2. Which personal data do we process?

We process personal data that you provide to us yourself, for example when you:

place an order
contact us
create an account
subscribe to a newsletter

This may involve the following data:

Name
Address details
Email address
Phone number
Payment details
IP address
Data about your activities on our website

3. What do we use your data for?

We process your personal data only for legitimate purposes, such as:

Processing and shipping orders
Handling payments
Answering questions or service requests
Improving our website and services
Complying with legal obligations (such as the statutory tax retention obligation)

4. On what basis do we process data?

We process personal data only when there is a valid legal basis for it, such as:

Performance of a contract
Legal obligation
Consent (for example for marketing)
Legitimate interest (such as website analysis and security)

5. Sharing personal data with third parties

We share your data with third parties only when this is necessary for our services, such as with:

Payment providers
Shipping and logistics partners
IT and hosting providers

We conclude data processing agreements with these parties to safeguard your privacy. Your data is never sold to third parties.

6. Retention periods

We do not keep personal data longer than necessary for the purpose for which it was collected, unless we are legally required to keep it longer (for example for the tax authorities).

7. Data security

House of Guitars takes appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access.

8. Cookies

Our website uses cookies. For more information, please refer to our cookie policy.

9. Your rights

You have the right to:

Access your personal data
Have your data corrected
Have your data deleted
Object to processing
Withdraw your consent
Have your data transferred (data portability)

You can submit a request via the contact details on our website. We will respond as soon as possible, and no later than within the statutory period.

10. Complaints

Are you not satisfied with how we handle your personal data? Then you can file a complaint with the Autoriteit Persoonsgegevens, the Dutch Data Protection Authority.

11. Changes

House of Guitars reserves the right to change this privacy statement. We advise you to consult this statement regularly.

FAQ

Who is responsible for my personal data?

House of Guitars is responsible for the processing of personal data as described in this privacy statement.

Do you sell my data?

No. Your data is never sold to third parties. We share it only when necessary for our services, for example with payment providers, shipping and logistics partners and IT and hosting providers.